What's an E-Account?
E-Accounts make online shopping safe and easy. An E-Account is a profile of information about your account that is stored on our secure servers. It can only be accessed by entering your user name and password. An E-Account makes it easy to place orders because it eliminates the need to re-key your shipping, billing, payment and account information each time you place an order. E-Accounts also enable you to check the status of any order you place with COMTELDIRECT.COM
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How do I update my password, e-mail address and other E-Account information?
1. Log on to your E-account
2. Click 'edit' under Contact Information
3. Update the necessary fields
4. Click 'update' button
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I have ordered from DIRECTTAPE.COM over the phone in the past and know my Customer Number, do I have a password?
A Customer Number does not automatically give you an E-Account and password. If you have only ordered by phone and have never ordered from COMTELDIRECT.COMpm.com or set up an E-Account, you will need to set up an E-Account to check Order Status or use other E-Account utilities.
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Can you tell me my Customer Number?
If you have forgotten or you are unaware of your customer number, please call your sales representative.
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When I attempt to log on to my E-Account, I am prompted back to the log on screen.
This is most likely caused by your browser not being set to receive cookies. You will not be able to log on without accepting a cookie. Check your browser's security settings and enable cookies. If this is not the case, e-mail E-Account@DirectTape.com.
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When I try to check my Order Status, the link takes me to the log on page.
To protect your privacy, you need to be logged onto your E-Account to check your order status.
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I forgot my password and/or username, how can I find it?
To update your password, click here. If you lost your username, e-mail us at E-Account@DirectTape.com.
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How do I update an order?
Updating your order is easy. Just click "View Cart" from the top menu of our site to see your current order. Just continue adding items to your cart. If we've already begun processing your order, you may need to create a new order. Just continue shopping and check out as usual. When you complete an order, we'll confirm that order with you via e-mail. This confirmation is sent immediately after your order is completed. To check the status of an order please log into your account. If you need to return a product to us, click here.
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What is My Shopping List and how do I use it?
My Shopping List allows you bypass our search engine and use COMTELDIRECT.COM part numbers to build a shopping cart. Here is how to use it:
1) Find the COMTELDIRECT.COM part numbers of the items you want to buy. You can find them next to every product in every catalog, magazine ad, or mailing. You can also locate them in your purchase history, which you can access via our Order Status tool, or on an invoice.
If you are a regular customer, chances are you already have a list of COMTELDIRECT.COM part numbers handy.
2) Click the “My Shopping List” on the main site navigation.
3) Locate the My Shopping List input box.
4) Type the COMTELDIRECT.COM part number you want and press the “Enter” key.
5) Repeat as needed.
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How else can I learn about special offers from COMTELDIRECT.COM?
Easy. Just subscribe to E-news. When you subscribe you can tell us what information you are interested in receiving to make sure we send you the most relevant news.
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How do I subscribe/unsubscribe to your e-mail newsletter?
At any time, if you would like to stop receiving email communication from COMTELDIRECT.COM, click the unsubscribe link at the bottom of the email you received. This will unsubscribe you from any future communication via email with COMTELDIRECT.COM.
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How do I subscribe/unsubscribe to your print catalogs?
At any time you can request a catalog from COMTELDIRECT.COM by simply clicking on the Catalog Request button on the homepage of www.DirectTape.com. If you would like the opportunity to receive specific pricing, please contact your COMTELDIRECT.COM sales representative.
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How do I check the status of my order?
Click here to check the status of your order. If you are not logged on, you will need to enter your order number and billing address or postal code. If you don't have all this information, e-mail E-account@DirectTape.com. Include your full name, address, and order/invoice number.
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I can't add items to my shopping cart.
Do you have your browser set to refuse cookies? If so, that is why your shopping cart is reporting that it is empty. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. If this is the case, to successfully purchase a product, set your browser to accept cookies and you will be ready to start shopping.
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I have my browser set to accept cookies and I still can't add items to my shopping cart.
If you have your browser set to accept cookies, but still cannot add items to your shopping cart, you probably are experiencing a cache problem. In other words, when you attempted to add items to your shopping cart your request did register. However, the screen that was displayed is from the cached memory in your computer. This problem can be solved by clicking the "Refresh" or "Reload" button on the top navigation bar of your browser.
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I can't remove items from my shopping cart.
You are probably experiencing a cache problem. When you attempted to remove the item from your shopping, cart your request was registered. However, the screen that appeared is from the cached memory in your computer. This problem can be solved by clicking the "Refresh" or "Reload" button on the top navigation bar of your browser.
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How do I establish credit terms for my business?
Please call 888.818.TAPE (8273) and ask for a credit application to be sent to you. Once you submit your credit application, a COMTELDIRECT.COM sales representative will be in contact with you.
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I saw an advertised price in a COMTELDIRECT.COM print ad, but it's a different price on your Web site.
Prices can fluctuate quickly. The prices on our Web site are updated in real time, but print ads are prepared ahead of time. If you see a price discrepancy, let us know and we'll try to honor the lower price.
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Can you tell me when a product comes in stock?
Please contact your account manager for more information.
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How much do you charge for shipping and handling?
The shipping cost can vary depending on the distance and method of delivery you select. If you would like to figure out the cost of shipping charges, use our Shipping Calculator.
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Is your site secure?
Yes. Your personal information is stored safely behind our firewall. No one at COMTELDIRECT.COM, except authorized programmers, can access your password. The areas of our site which require you to provide your personal information include online ordering, order status, catalog request and most contest forms. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support. Click here to view our Privacy Pledge.
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How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information. These include online ordering, order status, catalog requests and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser, Microsoft Internet Explorer, or Netscape Communicator.
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How often are the special offers on your site updated?
Special offers and pricing are updated in real time.
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What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a COMTELDIRECT.COM cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number. Click here to view our Privacy Pledge.
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Does your site use cookies?
Yes. Cookies are required to place orders online.
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What if I do not accept the cookie?
If you choose not to accept a cookie you will not be able to purchase any products online, check order status online, or use the Buyers' Alert feature. You can shop online, however, and call in your order without using cookies.
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How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser you are using. If you are using Internet Explorer V4.0, choose View and then Internet Options on your top navigation bar. Once in Internet Options, click the Advanced tab and scroll down to the yellow exclamation icon under Security. There you will be given three different options to regulate cookies. If you are using Netscape V4.0, choose Edit and then Preferences on your top navigation bar. Once in Preferences, click Advanced located on the tree. This will give you four options to regulate cookies.
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